The Civil Registry Service Charter - The WebCarta

The Service Charter is a document that represents the pact that the municipal administration makes with its users.

It is the instrument with which the administration makes known the characteristics, the purposes and the modalities for the provision and use of the services rendered and with which it undertakes to respect the “minimum quality levels” (or quality standards) for each of the services referred to in the Charter.

The digitalisation process, which increasingly involves government entities, has guided Venice City Council's decision to adopt a Service Charter consisting essentially of the information contained on the pages of the institutional site known as WebCarta.

The list on the right-hand side of the page shows the main constituent elements.

The Civil Registry WebCarta was approved by executive order PG 232781 of 14/05/2021, which can be viewed by clicking executive provision.

For reports, complaints and enquiries, the DIME digital helpdesk is available under: "Reports", or by calling 041041.

Updated by the Civil Registry Service